Effective Date: October 26, 2023
At RYOBI TOOLS SALE, we are dedicated to empowering DIY enthusiasts and professional tradespeople with reliable, high-performance tools. Just as our RYOBI tools are built for the job, our shipping and returns policies are designed for clarity, fairness, and your complete satisfaction.
Our Promise: We provide straightforward shipping options and a professional, no-hassle returns process to ensure you get the right tool for your project, every time.
Shipping Information
We ship globally to makers and professionals everywhere (excluding some remote regions and parts of Asia). Our goal is to get your tools to you efficiently and securely.
Order Processing & Delivery Timelines
| Stage | Timeframe | Details |
|---|---|---|
| Order Processing | 1-2 Business Days | We verify and prepare your order for shipment. |
| Standard Shipping | 10-15 Days after shipment | Shipped via DHL or FedEx. Shipping fee: $12.95. Ideal for when you need your tools promptly. |
| Free Shipping | 15-25 Days after shipment | Available on orders over $50. Shipped via EMS. A cost-effective option for non-urgent deliveries. |
Note: Delivery times are estimates and may vary based on destination, customs processing, and carrier schedules. You will receive a tracking number once your order ships.
Our Returns & Exchanges Policy
We stand firmly behind the quality of every genuine RYOBI tool and accessory. If you’re not satisfied, our clear and professional process is here to help.
Key Policy Points
- Return Window: 15 days from the date you receive your order.
- Condition: Items must be unused, in original packaging, with all accessories, manuals, and documentation included.
- Return Shipping: Customer’s responsibility, unless the item is defective, damaged, or incorrect (we’ll provide a prepaid label).
- Refund Processing: 5-10 business days after we receive and inspect your return.
- Exchanges: Subject to product availability. We’ll help you get the exact tool you need.
Step-by-Step Return Process
- Initiate Your Return Request
Contact our support team at [email protected] within 15 days of delivery. Include your order number and reason for return. Using the provided email template will speed up the process. - Receive Return Authorization & Instructions
Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Do not ship items without an RMA number. - Package and Ship Your Return
Securely pack the item in its original packaging with all parts. Include a copy of your order confirmation or the RMA form. Ship to our warehouse address provided in your instructions.International Customers: You are responsible for any customs duties or taxes incurred during return shipping. We recommend using a trackable, insured service.
- Inspection & Processing
Once received at our Mesa, AZ warehouse, our team inspects the item within 3-5 business days. We’ll notify you via email once your return is approved or if any issues arise.
Refunds: Timing & Methods
We aim to make refunds as reliable as our tools:
- Processing Time: 3-5 business days for inspection after we receive your return.
- Refund Initiation: Within 2 business days after approval.
- Total Timeline: Typically 5-10 business days from when we receive your return to when the refund appears in your account.
Refund Method: Refunds are issued to the original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): Refunds appear on your statement within 5-10 business days, depending on your bank.
- PayPal: Refunds are returned to your PayPal balance, usually within 24-48 hours after we process.
Note: Original and return shipping charges are non-refundable unless the return is due to our error (wrong or defective item).
Exchanges
Need a different tool? We’ll help you get exactly what you need.
- Follow the standard return process and indicate you prefer an exchange.
- Once we receive and inspect your return, we’ll ship the replacement.
- Price differences will be reconciled (invoiced or refunded).
- Standard shipping rates apply for replacement shipments.
Faster Exchange Option: For urgent needs, place a new order for the desired item while your return is processing. We’ll process your refund separately upon approval of the return.
Non-Returnable Items
To ensure safety, hygiene, and practicality, the following items cannot be returned unless they arrive defective or are the incorrect item:
- Cutting & Abrasive Products:
- Circular Saw Blades
- Drill Bits (all types, including Countersink Bits)
- Cutting Tools
- Abrasives
- Detail Sanding Sheets
- Opened Consumables: Any consumable product with opened or broken packaging (e.g., opened Drill Bit Combination Sets).
- Custom or Special Order Items
- Final Clearance Items marked as “Final Sale” or “Clearance”.
Exception: If any of these items arrive defective or if we shipped the wrong item, contact us immediately at [email protected] within 48 hours of delivery with photos. We will arrange a prepaid return and expedited replacement at no cost to you.
Damaged, Defective, or Incorrect Items
If your RYOBI tool arrives damaged, is defective, or isn’t what you ordered:
- Contact us immediately at [email protected] within 48 hours of delivery.
- Include photos of the issue and the packaging.
- Provide your order number.
We will arrange a prepaid return label and expedite a replacement at no cost to you. Our commitment to quality means we’ll resolve this quickly and professionally.
Need Help With Your Return?
Our support team is here to assist you, just as we’re here to provide the right tools for your projects.
Email: [email protected]
Response Time: 1-2 business days
Physical Returns Address (By Authorization Only):
RYOBI TOOLS SALE Returns
944 Elmwood Avenue
Mesa, AZ 85201, USA
Please do not ship returns to this address without an RMA number.
© RYOBI TOOLS SALE. All rights reserved. RYOBI is a registered trademark of its respective owner. This is an independent retailer website.