Our Returns & Exchanges Promise

Just as our tools are built for reliability, our customer service is built for clarity and professionalism. We offer a 15-day return window from the date you receive your order. Within this period, you may return most items for a refund or exchange, provided they meet the conditions outlined below.

Key Policy Points:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging, with all accessories and documentation
  • Return Shipping: Customer responsibility (unless item is defective or incorrect)
  • Refund Processing: 5-10 business days after we receive and inspect your return
  • Exchanges: Subject to product availability; we’ll help you find the right tool

Step-by-Step Return Process

1 Initiate Your Return Request

Contact our support team at [email protected] within 15 days of receiving your order. Please include your order number and reason for return. Use the template below to ensure we have all necessary information.

2 Receive Return Authorization & Instructions

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Do not ship items without an RMA number – this helps us process your return efficiently.

3 Package and Ship Your Return

Securely package the item in its original packaging with all accessories, manuals, and included parts. Include a copy of your order confirmation or the RMA form. Ship to our warehouse address provided in your RMA instructions.

Note: For international returns outside the U.S., you are responsible for any customs duties or taxes incurred during return shipping.

4 Inspection & Processing

Once received at our Mesa, AZ warehouse, our team will inspect the item within 3-5 business days. We’ll notify you via email once your return is approved or if there are any issues.

Return Request Email Template

To streamline your return request, please copy and paste the template below into an email to [email protected] and fill in the bracketed information:

Subject: Return Request – Order #[Your Order Number] Dear RYOBI TOOLS SALE Support Team, I would like to request a return/exchange for my recent purchase. Order Number: [Your Order Number] Product Name: [e.g., RYOBI ONE+ Cordless Drill, Angle Grinder, etc.] Reason for Return: [Please select: Defective/Damaged, Incorrect Item Received, Not as Described, Changed Mind/Sizing (if applicable)] I confirm that: – The item is unused and in its original condition – All original packaging, accessories, and manuals are included – I am within the 15-day return window from my delivery date I prefer: [Refund / Exchange for (specify product if known)] My shipping address for any replacement (if applicable): [Your Full Name] [Street Address] [City, State/Province, Postal Code] [Country] Please send me the RMA number and return shipping instructions. Thank you, [Your Name] [Your Email Address] [Your Phone Number – Optional]

Refunds: Timing & Methods

We aim to make the refund process as straightforward as our tool selection:

Refund Timeline

  • Processing Time: 3-5 business days for inspection after we receive your return
  • Refund Initiation: Within 2 business days after approval
  • Total Timeline: 5-10 business days from when we receive your return to when the refund appears in your account

Refund Method

Refunds are issued to the original payment method used during purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunds appear on your statement within 5-10 business days, depending on your bank’s processing time
  • PayPal: Refunds are returned to your PayPal balance usually within 24-48 hours after we process

Note: Shipping charges (both original and return shipping) are non-refundable unless the return is due to our error (wrong item shipped or defective product).

Exchanges

Need a different tool or accessory? We’ll help you get exactly what you need:

  1. Follow the same return process outlined above
  2. Indicate in your return request that you prefer an exchange
  3. Once we receive and inspect your return, we’ll ship the replacement item
  4. If the exchange item costs more, we’ll invoice you for the difference
  5. If it costs less, we’ll refund the difference
  6. Standard shipping rates apply for replacement shipments

Faster Exchange Option: For urgent needs, you may place a new order for the desired item while your return is processing. Once we receive and approve your return, we’ll process your refund separately.

Non-Returnable Items

To ensure safety and hygiene standards, certain items cannot be returned unless defective or incorrect:

  • Cutting & Abrasive Products:
    • Circular Saw Blades
    • Drill Bits (all types including Countersink Bits)
    • Cutting Tools
    • Abrasives
    • Detail Sanding Sheets
    • Drill Bit Combination Sets (if opened)
  • Opened Consumables: Any consumable product where the packaging has been opened or broken
  • Custom or Special Order Items: Products ordered specifically for a customer
  • Final Clearance Items: Clearly marked as “Final Sale” or “Clearance”

Exception: These items may be returned if they arrive defective or if we shipped the incorrect item. Please contact us immediately if this occurs.

Damaged, Defective, or Incorrect Items

If your RYOBI tool arrives damaged, defective, or isn’t what you ordered:

  1. Contact us immediately at [email protected] within 48 hours of delivery
  2. Include photos of the damage, defect, or incorrect item along with packaging
  3. Provide your order number in the email
  4. We’ll arrange a prepaid return label and expedite a replacement at no cost to you

Our commitment to quality means we’ll make this right quickly and professionally.

International Returns

For our global community of makers and professionals outside the United States:

  • All return policies and timeframes apply equally
  • You are responsible for return shipping costs and any applicable customs duties or taxes
  • We recommend using a trackable shipping service with insurance
  • Refunds will be issued in U.S. Dollars; currency conversion differences may occur
  • Please declare the return as “Returned Goods” with minimal value to potentially reduce duties

Need Help With Your Return?

Our support team is here to assist you, just as we’re here to provide the right tools for your projects.

Email: [email protected]

Response Time: 1-2 business days

Physical Address for Returns (By Authorization Only):
RYOBI TOOLS SALE Returns
944 Elmwood Avenue
Mesa, AZ 85201, USA

Please do not ship returns to this address without an RMA number.